MyEnquiries – tracking of enquiries – enquiry status

Revenue eBrief No. 149/21

MyEnquiries – tracking of enquiries – enquiry status

Tax and Duty Manual Part 37-00-36C – MyEnquiries: tracking of enquiries – has been amended at paragraph 2.2 to reflect updates to enquiry status names.

Extract:

1 Introduction
MyEnquiries is a structured online contact facility that allows customers to securely send and receive correspondence to and from Revenue.
A new tracking system has been developed in MyEnquiries; which allows customers, both agents/advisors and taxpayers, to:

• view the current status of an enquiry they have submitted via MyEnquiries, and;

• see the current ‘location’ (Division) that is dealing with their enquiry.

This development seeks to provide additional information, on status and location/Division, to our customers without them needing to initiate a new enquiry. In that way, it should make MyEnquiries a more effective service for our customers.