Revenue eBrief No. 149/21
MyEnquiries – tracking of enquiries – enquiry status
Tax and Duty Manual Part 37-00-36C – MyEnquiries: tracking of enquiries – has been amended at paragraph 2.2 to reflect updates to enquiry status names.
MyEnquiries is a structured online contact facility that allows customers to securely send and receive correspondence to and from Revenue.
A new tracking system has been developed in MyEnquiries; which allows customers, both agents/advisors and taxpayers, to:
- view the current status of an enquiry they have submitted via MyEnquiries, and;
- see the current ‘location’ (Division) that is dealing with their enquiry.
This development seeks to provide additional information, on status and location/Division, to our customers without them needing to initiate a new enquiry. In that way, it should make MyEnquiries a more effective service for our customers.