Revenue eBrief No. 168/23

Agent’s Guide to the Collector-General’s Division

Tax and Duty Manual – Agent’s Guide to the Collector-General’s Division – has been updated as follows:

Section 22.5 – Integrity of Data – This section has been added to advise of system enhancements in ROS agent screens to prompt agents to ensure information being supplied is accurate and that it relates to the correct client.

EXTRACT:

22.5 Integrity of Data

Revenue is committed to ensuring that taxpayer data is kept in a safe, secure and accurate manner in accordance with Data Protection obligations. Where an agent inadvertently uploads claims or returns in respect of an incorrect client, or attaches information related to a third party to a claim, the integrity of the data held by Revenue is compromised.

There has been an increase in the number of suspected data breaches reported to Revenue as a direct result of the action of agents.

In an effort to address such oversights and to help ensure that all details entered are correct for the customer, additional text has been added to the agent screens on ROS.